UA-Visions | FAQs
Some of our most frequently asked questions.
FAQs Insights and Answers
Welcome to our Frequently Asked Questions page, where clarity meets convenience for all your inquiries about UA-Visions’ professional drone services and traditional photography. As specialists in capturing the essence of moments from the skies and the ground, we understand you may have questions about how we operate, the breadth of our services, and what we can offer to elevate your projects.
Compiled below is a curated list of the most common queries we receive, complete with detailed answers to guide you. From technical specifications to service logistics, we aim to provide you with the information you need to make informed decisions about partnering with us for your visual content needs. If your question isn’t answered here, please don’t hesitate to reach out to us directly — our team is always ready to assist you.
Are your drone operators certified?
Yes, our drone operators are FAA-certified and fully insured to ensure professional and compliant operations.
Do you offer thermal imaging with drones?
Yes, we have the capability to provide thermal imaging services for inspections and surveys.
What is the turnaround time for a project?
Turnaround times are project-specific, but we always aim to deliver in the most efficient timeframe possible without compromising quality.
Do you handle post-production editing?
Yes, we offer full post-production services, including editing, color grading, and rendering.
Can you fly drones in urban areas?
Yes, we can operate in urban areas while adhering to all regulatory and safety guidelines.
How do you ensure privacy and compliance during drone operations?
We follow all FAA regulations and respect privacy laws by obtaining necessary permissions and notifying affected parties as required.
Do you offer 3D modeling services?
Yes, we can create detailed 3D models for a variety of applications including construction, architecture, and land development.
What types of structures or assets can you inspect with drones?
At UA-Visions, we specialize in inspecting a wide range of structures including commercial buildings, bridges, power lines, wind turbines, solar panels, and agricultural lands. Our drones are equipped to handle various inspection needs, providing detailed and comprehensive views from all angles.
What is your return policy for customized products?
As our products are custom-made to your specifications, we are unable to accept returns or exchanges due to selection errors in size or color. Please review your choices carefully before finalizing your order.
How do I report a damaged product or manufacturing error?
Please contact us within 30 days of delivery by emailing info@ua-visions.com with your order number and clear photos showing the damage or error. We will guide you through the replacement or refund process.
What is the time frame for returning a damaged or incorrectly manufactured product?
Claims for damaged or incorrectly manufactured products should be made within 30 days of delivery to qualify for a replacement or refund.
How can I cancel my order, and what is the time frame for doing so?
Orders can be canceled if they have not yet been shipped. Please email us immediately at info@ua-visions.com with your order number to request a cancellation.
What should I do if I entered the wrong shipping address?
If you realize that you’ve entered an incorrect shipping address, contact us as soon as possible at info@ua-visions.com. If your order hasn’t been shipped yet, we may be able to update the address.
Are there any items that cannot be returned or exchanged?
All custom-made items may be returned or exchanged within 30 days of purchase. Please ensure your specifications are correct at the time of ordering.
Who covers the shipping costs for returns?
For returns due to damaged products or manufacturing errors, UA-Visions covers the return shipping costs. We will provide you with detailed instructions for returning the item.
How long does it take to process a refund or exchange?
Once we receive the returned item and confirm the issue, we aim to process refunds or exchanges within 7-10 business days.
What happens if my delivery is unsuccessful due to my error?
In cases of unsuccessful delivery due to customer error, such as providing an incorrect address, we may issue a partial refund. The specifics of the refund will depend on the individual case.
How can I contact you for more assistance?
For further assistance, please email us at info@ua-visions.com or call us at (304)-807-9410. Our team is dedicated to providing prompt and helpful responses.
What services does UA-Visions offer?
We offer professional photography and videography services, brand marketing and advertising visual content creation, and drone services. Specific services include aerial photography/videography, aerial drone inspections, advanced precision drone mapping, 3D modeling, real estate photography, as well as traditional photography services like portraits and event coverage.
What areas do you serve?
We primarily serve clients throughout West Virginia and surrounding states but are available for travel based on the project’s requirements.
Can you provide services for real estate?
Absolutely. We provide both aerial and ground photography for real estate listings, including virtual tours and promotional videos.
What is your pricing structure?
Our pricing varies based on the project scope. We offer custom quotes after understanding your specific needs.
How do I get a quote for my project?
You can get a quote by contacting us through our website with details of your project.
How do I prepare my property for drone photography?
Ensure the area is clean, remove any unnecessary objects, and inform us of any specific features you’d like to highlight.
Can I see examples of your past work?
Certainly. Our portfolio is available on our website showcasing a variety of our projects across different industries.
How do I book UA-Visions for an event?
Please reach out to us via our contact page to discuss event details and booking procedures.
What information do you need from me to start a project?
We need detailed information about the project scope, desired deliverables, location, and your preferred timeline.
Can you provide live streaming services?
Yes, we can offer live streaming services for events and other applications.
How can aerial photography benefit my business?
Aerial photography can provide unique perspectives for marketing, inspections, progress tracking, and more, offering insights and visual impact that ground-level photography cannot.
How does aerial event coverage enhance my event experience?
Aerial event coverage provides a unique and breathtaking perspective that traditional ground-level photography cannot match. By incorporating drone photography and videography, we capture expansive aerial views, stunning landscapes, and dynamic crowd shots. This adds an extraordinary and cinematic quality to your event memories, making them even more memorable.
Can UA-Visions provide both photography and videography services?
Absolutely! UA-Visions offers a complete package of both photography and videography services. Our team is equipped with state-of-the-art technology to capture high-quality images and videos from the ground and the air, ensuring that every significant moment of your event is beautifully documented.
What is the process of working with UA-Visions for an event?
Working with UA-Visions is a seamless and client-focused experience. Initially, we conduct a consultation to understand your specific needs and preferences. We then plan and coordinate the shoot, keeping in mind the event’s scale, location, and style. On the day of the event, our professional team ensures comprehensive coverage. Post-event, we provide expert editing services to deliver a polished final product that exceeds your expectations.
How can I view and share the coverage from my event?
After your event, we provide you with a secure online gallery where you can view and download all the captured images and videos. This gallery is easily shareable with friends, family, or colleagues. Your gallery can be in the form of a Google Drive link, on a webpage, or even a copy on a thumbdrive. It’s all up to you. Additionally, we offer options for professional prints and custom albums, ensuring you have lasting physical mementos of your special day.
How far in advance should I book UA-Visions for my event?
We recommend booking UA-Visions as early as possible, ideally 3-6 months in advance, especially during peak seasons. Early booking helps ensure availability and gives us ample time to plan and collaborate with you for the best possible outcome. However, we also try to accommodate last-minute requests based on our schedule flexibility.
Need More Info? Reach Out on Our Contact Page!
If you’ve perused our FAQ section and still find yourself with unanswered questions, we invite you to visit our Contact page for a more personalized interaction. Our dedicated team at UA-Visions is committed to providing you with the detailed information you need to make informed decisions about our drone and photography services. Whether you need clarification on a specific query or require a deeper discussion about your project’s requirements, we’re here to offer you the support and expertise you deserve. Don’t hesitate to reach out — your next visionary project begins with a conversation, and we’re here to start that dialogue with you.
Experience Our Work WITH VIDEO Visit our Social Pages
All our captivating video footage from many of our projects can be found on our social media pages. Dive into a world of mesmerizing digital media services & drone imaging and relive the moments we’ve captured by clicking one of our pages below.
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